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Offer limited to up to 25Mbps Internet service, standard modem, Wi-Fi only and free standard installation only. Other services such as TV or Phone are not available with this offer. Offer available to new residential subscribers that have not had service in the past 60 days and who meet specific eligibility criteria. Wave Home Phone customers can take their home number with them on the go with the Cloud Phone app. The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices. Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home.

If you have recently started a WAVE account, either trial or paid, and you are a Customer, then this topic provides initial instructions for configuring your Customer account for Broadband operation. When you have completed the steps in this section you will have multiple devices (smartphones) ready for communication using the WAVE application for Android or iOS.

STEP 1: Add Users
STEP 2: Create Talkgroups
STEP 3: Associate Users and Talkgroups
STEP 4: Install the WAVE Mobile Communicator Clients
STEP 5: Sign In to WAVE
STEP 6: Test Transmission

STEP 1: Add Users

From the homepage select the Users menu, click the Users button.
Click Add User
Add the following information:
(Note: Text in the above image is an example).
1. In Display Name, enter the name of the user as it will appear to other WAVE users in WAVE client devices.
2. In Phone Number, enter the phone number of the user.
3. In Email, optionally enter an email address for the user. If you add an email address it must be in the correct format (name + @ + domain + extension). i.e. User@noreply.com.
4. In PTT Client Type, select the type of client from the drop down. You can choose between PTT Standard Cross Carrier and PTT Radio Cross Carrier.
5. Leave the Active checkbox selected unless you wish to deactivate this user. Deactivated users may be activated at any time.
6. Select Tablet User if the user will primarily communicate with WAVE using a Tablet device.
7. Select Allow Portal Access if you want this user to be capable of signing in and using the WAVE Management Portal. Portal Access users will also require a Username and Password.
8. If you want the user to have the LMR Interoperability feature then select the LMR Interop checkbox.
Click the Save button.
Repeat steps 2 through 4 to create several Users for testing. Record the USERNAMEs and PASSWORDS and keep them ready for signing in. You will also need the Company Alias – the gray text appearing after the USERNAME. (i.e. @ABC123 in the example above).

STEP 2: Create Talkgroups

Click Talkgroups.
The Talkgroup screen opens.
Click the large plus icon to create a new Talkgroup.
In Talkgroup Name, enter a name for the new Talkgroup.
In the Select a radio system list, leave the selection as ‘None’ for a Broadband-Only Talkgroup. You can edit Talkgroups later if you need to add or remove a Radio System. Radio/Talkgroup association will covered in Radio Quick Start Configuration For now you will create a Broadband Only Talkgroup.
Click the green check icon when you are done.
The new Talkgroup appears on the page.

STEP 3: Associate Users and Talkgroups

In the Talkgroup screen, press and hold the CTRL key and click the Users on the right of the screen.
Drag the selected Users into the Talkgroup square.
The number of Users in the Talkgroup updates to display the total count.
Your first Talkgroup and your test Users are ready for operation.

STEP 4: Install WAVE Clients

Follow the instructions provided in the email or search for WAVE OnCloud Push-to-Talk in the store.
Download and launch the application.
When prompted, you must ALLOW the application to record audio, access the device’s location, access contacts, make and manage phone calls, and access photos, media, files, send and view SMS messages on your device. WAVE requires access to your Contacts in order to provide the capability to call them from the client. WAVE requires access to your Phone in order to make phone calls to your Contacts and handle minimization when incoming cellular calls occur. WAVE requires access to media files to transmit them via the application.
When prompted, do not optimize battery usage. This will interfere with background operation.
The End User License Agreement (EULA) page is displayed. You must read and accept the EULA to activate the PTT service on your phone.
Tap Yes to confirm activation.
- If prompted, enter the activation code given to you by your Customer or Operator to activate the PTT application. This should be sent to you via email or SMS. If you do not receive an Activation Pass-Code then contact the Customer owning this account and ask them to generate an Activation Pass-Code for you.
The WAVE PTT application contacts the server to retrieve contacts and groups (if any) before logging in. If you receive an Information notice, then see step 8. If you do not receive an Information notice then skip to Step 9.
Information notice: if your phone number does not exist in system, then you will be prompted to create a new trial account.
- If you would like to start a free trial account with yourself as the Customer, then click Free Trial and follow the prompts. You will be granted a free trial license for 30 days and you will be able to create your own TalkGroups and invite your own Users.
- Tap Free Trial.
- Enter the required information and then tap the SIGN UP button.
- Enter phone numbers of users to invite and then click the INVITE button. You may invite up to ten people. They will receive SMS instructions to sign up to your account as users.
- Tap the GO TO HOME DASHBOARD button to open the WAVE Customer Portal for your account.
Once the WAVE application launches, you will be offered the chance to view the Tutorial.
If you tap Skip Tutorial you will be taken to the application main page. You may launch the tutorial any time you wish from the menu.
Once the application launches, it should show ‘Available’ at the top. You are now ready to begin using the new WAVE Communicator.

STEP 5: Test Transmission

Using another device, sign in to WAVE via the WAVE Mobile Communicator.
In the Talkgroups tab, tap the name of a Talkgroup.
The screen for the selected Talkgroup opens.
Repeat this with the other device so that you are on the same Talkgroup.
On one device, press and hold the PTT button. You should hear a short chirp. Speak into your microphone. The audio should come out clearly on the other device and a record of the transmission should appear in the FEED screen.

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